Support
Need a hand? I've got you.
Whether it's a billing question, an account issue, or you're stuck on something inside a course — here's how to get help fast.
Email support@focusedsketchup.comTypical reply within one business day.
Where to Get Help
Pick the channel that fits
Email Support
Best for billing, account access, refunds, or anything you need handled directly. Email me from the address on your account so I can find your order quickly.
support@focusedsketchup.comStudent Community
For technical questions on SketchUp, V-Ray, AI rendering, or course content — the Student Community inside your learning portal is the fastest way to get help. Post in the forum, or comment right on the lesson you're stuck on. I'm in there daily, and so are hundreds of other students who've worked through the same problems.
Open the CommunityCourse Login
Already enrolled? Sign in to access your courses, downloads, and the FOCUSED 3D Library.
Sign in to coursesCustomer Hub
Update your billing info, view receipts, manage payment plans, or change your card on file.
Manage billingCommon Questions
Quick answers
How do I request a refund?
Email support@focusedsketchup.com from the address on your order, before your refund window closes (14 calendar days for individual courses, 3 calendar days for the All-Access Pass). See the Course Terms for the full policy.
I can't log in to my course.
Try the password-reset link on the course login page first. If that doesn't work, email me from the address you used at checkout and I'll get you back in.
My payment plan card got declined.
Update your card in the Customer Hub. If the failed balance sits unpaid for more than 7 calendar days, course access is paused — once you've updated the card and the charge clears, email me and I'll restore your access.
I'm stuck on a lesson — where do I ask?
Comment right on that lesson with a screenshot, or post in the Student Community forum — that's the fastest path to a working answer. I check in daily, and other students often jump in within minutes.