Course Terms and Conditions

These Course Terms and Conditions ("Terms") apply to every product sold by FOCUSED SketchUp ("we," "us," "our"), including individual courses, the All-Access Pass, the Future-Proof annual subscription, and the FOCUSED 3D Library (collectively, the "Products"). By purchasing or accessing any Product you agree to these Terms, our Site Terms of Service, and our Privacy Policy.

1. Eligibility

You must be at least 18 years old to purchase or access any Product. By placing an order you confirm that you meet this requirement and have the legal authority to agree to these Terms.

2. License to Use Course Materials

When you purchase a Product, we grant you a personal, non-exclusive, non-transferable, revocable license to access and use the videos, downloads, models, materials, templates, and other content included with that Product (the "Materials") for your own learning and professional design work.

You may not:

• Share your account credentials or grant access to anyone else.
• Copy, redistribute, resell, sublicense, post publicly, or repackage any portion of the Materials.
• Use the Materials to build a competing course, training program, or asset library.
• Scrape, mirror, or otherwise extract the Materials by automated means.

Designs, renders, and client deliverables you create using the Materials are yours to use commercially. The Materials themselves remain our property.

3. Course Access

Individual courses are self-paced with lifetime access for the life of the course. You can start any time, take as long as you need, and revisit the lessons whenever you want. There are no completion requirements and no certificate of completion is issued.

The All-Access Pass grants lifetime access — for the life of each course — to every FOCUSED SketchUp course available at the time of your purchase, plus the FOCUSED 3D Library. It does not include courses released after your purchase date — for that, see the Future-Proof subscription below.

"Lifetime access" means access for as long as a course remains part of our active catalog. Software, plugins, and design workflows evolve, and from time to time we may retire a course that has become obsolete or that we no longer have the rights to distribute. If we retire a course, we'll notify enrolled students by email and, where possible, provide a successor course or replacement materials.

The Future-Proof annual subscription is an optional add-on available at All-Access Pass checkout. While your subscription is active, you receive access to any new courses we release. Access to courses added during an active subscription period continues for as long as your subscription remains active.

The FOCUSED 3D Library is included with the All-Access Pass and certain bundles, and is also available as a standalone purchase. License terms for individual library packs apply to your use of those models.

4. Refund Policy

Our refund windows are based on the date of your order confirmation:

• Individual courses, bundles, and the Future-Proof subscription: 14 calendar days, no questions asked.
• All-Access Pass: 3 calendar days, no questions asked.
• FOCUSED 3D Library and individual library packs: non-refundable.

To request a refund, email support@focusedsketchup.com from the address you used at checkout, before the applicable window closes. Refunds are issued to the original payment method.

Third-party software and licenses. If your purchase included a software license or third-party service that we bought on your behalf and delivered to you (for example, a Profile Builder license, a plugin license, or a paid SaaS seat), the actual cost we paid for that license or service will be deducted from your refund. The license or service itself is not returnable to the third-party vendor once activated, so this deduction is necessary to issue an otherwise valid refund.

If you purchased on a payment plan and your refund request falls outside the window, any remaining scheduled payments are still due in full.

5. Payment

Payment is processed through our payment provider at checkout. Where a payment plan is offered, the schedule is shown at checkout and confirmed in your receipt email.

Failed payment-plan charges. If you selected a payment plan and a scheduled renewal charge fails, we will retry the charge and notify you by email so you can update your payment method. If the failed balance remains unpaid for more than 7 calendar days, your access to the course or product covered by that payment plan will be revoked until the outstanding balance is paid in full. Once the balance is settled, email support@focusedsketchup.com from the address on your account and we will manually restore your access. Revoking access for non-payment does not cancel your remaining payment obligations under the plan.

You are responsible for keeping your billing information accurate and up to date.

6. Your Account

You are responsible for keeping your login credentials secure and for all activity on your account. If you believe your account has been compromised, contact us immediately.

Account sharing is a violation of these Terms. If we detect or have reasonable belief that an account is being shared, we may suspend or terminate access without refund.

7. The FOCUSED SketchUp Facebook Group

Customers are invited to join the private FOCUSED SketchUp Facebook group. Participation is optional and subject to the group's posted rules and to Facebook's own terms. We may remove anyone who violates the group's standards. By posting in the group you grant us a non-exclusive, royalty-free license to share, reproduce, and display your post in connection with the group and our marketing.

8. Reviews and Testimonials

If you submit a review, testimonial, or other feedback through any channel, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and quote that content in our marketing — with attribution to your first name and (if you provide it) your business or city.

9. Acceptable Use

You agree not to use the Products or the website to:

• Violate any law or third-party rights, including intellectual property rights.
• Harass, abuse, or threaten any person.
• Distribute malware or interfere with the security or operation of the website.
• Attempt to bypass paywalls, license checks, or security tools.
• Impersonate any other person or entity.

10. Intellectual Property

All Materials — including video lessons, written content, downloadable files, 3D models, templates, course branding, and the FOCUSED SketchUp marks — are owned by FOCUSED SketchUp and protected by copyright and other laws. Nothing in these Terms transfers ownership of any of our intellectual property to you.

11. Third-Party Tools and Software

Our courses reference and use third-party software (such as SketchUp, V-Ray, D5 Render, AI tools, and others). You are responsible for separately licensing any third-party software you use. We may earn affiliate commissions from third-party links; this never changes what we recommend.

Some Materials may include third-party 3D models, textures, or assets (for example, items sourced from 3D Warehouse). We do not claim ownership of those third-party assets and disclaim any warranty as to their suitability for commercial use. You are responsible for verifying licensing before using any third-party asset commercially.

12. No Guarantee of Results

Our Materials are educational. We do not guarantee any specific business, financial, or design outcome from using them. What you achieve depends on your effort, your prior skill, your market, and many factors outside our control.

13. Disclaimer of Warranties

The Products and the website are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Products will be uninterrupted, error-free, secure, or that they will meet your specific requirements.

14. Limitation of Liability

To the maximum extent permitted by law, FOCUSED SketchUp will not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Products, including lost profits, lost data, or business interruption. Our total liability for any claim relating to a Product is capped at the amount you paid for that Product in the six (6) months before the claim arose.

Some jurisdictions do not allow the limitation of certain damages, so parts of this section may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless FOCUSED SketchUp and its owners, employees, and contractors from any claims, damages, or costs (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Products, or your violation of any law or third-party right.

16. Service Availability

We may need to interrupt access for maintenance or to address security issues. We will try to schedule planned downtime outside peak hours but make no guarantee. We are not liable for any loss caused by downtime.

17. Termination

We may suspend or terminate your access to any Product at any time if you violate these Terms, including for credential sharing, redistribution of Materials, abuse of the refund policy, or chargebacks. Termination for cause does not entitle you to a refund.

You may stop using the Products at any time. Active subscriptions can be cancelled at any time and will not renew at the next billing date; access continues through the end of the current paid period.

18. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of any Product after a change means you accept the updated Terms.

19. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. Any dispute that cannot be resolved between us in good faith will be submitted to binding arbitration in Loudoun County, Virginia, before a single arbitrator under the JAMS Streamlined Arbitration Rules. Each party bears its own costs. Intellectual-property claims may be brought in court instead of arbitration. The parties waive any right to a jury trial for arbitrable claims.

20. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later. These Terms — together with the Site Terms of Service and Privacy Policy — are the entire agreement between you and FOCUSED SketchUp regarding the Products. You may not assign your rights under these Terms; we may assign ours in connection with a sale or restructuring of the business.

21. Branded 3D Models in the FOCUSED 3D Library

From time to time the FOCUSED 3D Library includes 3D models that visually represent products from real, third-party brands (for example, Sub-Zero^® and Wolf^®). These "Branded Models" are provided to library members as a convenience for use in design mockups, renderings, and client presentations.

How the Branded Models were created. Each Branded Model was hand-modeled by us in SketchUp using product specifications, photographs, and dimensional information that the brand publishes for the public on its own website and other publicly available sources. We do not use, copy, redistribute, or derive any Branded Model from CAD files, BIM files, Revit families, SKP files, or any other digital design files supplied or licensed by the brand. No proprietary digital file from any brand is incorporated into any Branded Model.

No affiliation, endorsement, or partnership. FOCUSED SketchUp is not affiliated with, endorsed by, sponsored by, or in any way associated with Sub-Zero, Wolf, or any other brand whose products may be represented in the FOCUSED 3D Library. All product names, brand names, trademarks, trade dress, and logos are the property of their respective owners and are used only nominatively to identify the product a model is intended to visually approximate. We claim no ownership of, and assert no rights in, any third-party brand's product design, trademarks, or trade dress.

No guarantee of accuracy. Branded Models are provided "as is" for design-visualization purposes only. We do not guarantee, warrant, or represent that the dimensions, proportions, clearances, connection points, materials, finishes, or any other characteristic of any Branded Model match the actual physical product. Specifications change, our models may not reflect the most current version of a product, and differences between a model and the real product are expected.

You must verify before ordering or specifying. You agree to independently verify all dimensions, clearances, rough-opening requirements, electrical, plumbing, and ventilation specifications, and any other product attribute against the brand's official published specifications before ordering the product, specifying it on a construction document, presenting it as a final selection to a client, or relying on it for any real-world installation. Branded Models are a design-presentation tool, not a substitute for the manufacturer's spec sheet.

Use at your own risk. Your use of any Branded Model is entirely at your own risk. Without limiting Sections 13 (Disclaimer of Warranties), 14 (Limitation of Liability), or 15 (Indemnification) above, FOCUSED SketchUp shall not be liable for any loss, cost, claim, or damage of any kind — including ordering mistakes, fabrication or installation errors, rejected change orders, client refunds, or any direct, indirect, incidental, or consequential damages — arising from or related to your use of any Branded Model.

Indemnification specific to Branded Models. In addition to Section 15 above, you agree to defend, indemnify, and hold harmless FOCUSED SketchUp from any claim by a third party (including a brand owner, manufacturer, distributor, or end customer) arising from your use, modification, redistribution, or commercial exploitation of any Branded Model — including any claim of trademark infringement, copyright infringement, false endorsement, unfair competition, or design rights — where the claim arises from your specific use of the model rather than from our act of providing it.

Removal on request. If a brand owner believes a Branded Model infringes its rights or otherwise objects to its inclusion in the FOCUSED 3D Library, the brand owner or its authorized agent may contact us at support@focusedsketchup.com and we will review the request in good faith and, where appropriate, remove or revise the model.

22. Contact

Questions about these Terms or your account: support@focusedsketchup.com.