Course and Extension Terms and Conditions

These Course and Extension Terms and Conditions ("Terms") apply to every product sold by FOCUSED by John Kaplar LLC, a Virginia limited liability company doing business as FOCUSED SketchUp ("FOCUSED SketchUp," "we," "us," "our"), including the FOCUSED Pro membership, individual courses, the FOCUSED 3D Library, our SketchUp extensions (FOCUSED AI Rendering, FOCUSED Tools, FOCUSED Scene Manager, the FOCUSED 3D Library Extension, and any we release later), the online services that work with them, FOCUSED AI credits, and products we sold in the past such as the All-Access Pass, bundles, and the Future-Proof annual subscription (collectively, the "Products"). Section 22 sets out the terms that apply specifically to the extensions, free trials, and FOCUSED AI credits, including that extension purchases, subscriptions, and credits are non-refundable. By purchasing or accessing any Product you agree to these Terms, our Site Terms of Service, and our Privacy Policy.

Change of ownership. On October 14, 2026, the FOCUSED SketchUp business was transferred from 1021 Home, LLC to FOCUSED by John Kaplar LLC. Products purchased before that date were sold by 1021 Home, LLC; FOCUSED by John Kaplar LLC now provides access to and support for them under these Terms. Nothing changes about your access.

1. Eligibility

You must be at least 18 years old to purchase or access any Product. By placing an order you confirm that you meet this requirement and have the legal authority to agree to these Terms.

2. License to Use Course Materials

When you purchase a Product, we grant you a personal, non-exclusive, non-transferable, revocable license to access and use the videos, downloads, models, materials, templates, and other content included with that Product (the "Materials") for your own learning and professional design work.

You may not:

• Share your account credentials or grant access to anyone else.
• Copy, redistribute, resell, sublicense, post publicly, or repackage any portion of the Materials.
• Use the Materials to build a competing course, training program, or asset library.
• Scrape, mirror, or otherwise extract the Materials by automated means.

Designs, renders, and client deliverables you create using the Materials are yours to use commercially. The Materials themselves remain our property.

3. FOCUSED Pro Membership

FOCUSED Pro is a membership that gives you access to every FOCUSED SketchUp course in our active catalog, including new courses as we release them, plus the Replay Video Vault, the printable course guides, and the student community. While your membership is active, it also includes the paid FOCUSED Tools extension and a monthly allowance of FOCUSED AI credits, as described in Section 22.6. FOCUSED AI Rendering and the FOCUSED 3D Library are separate subscriptions and are not included in FOCUSED Pro.

FOCUSED Pro is offered on three plans. The current prices are shown on the FOCUSED Pro page and confirmed at checkout.

• Monthly: a monthly membership fee, with no setup or access fee. It renews automatically each month until you cancel.
• Yearly: a yearly membership fee. It renews automatically each year until you cancel.
• Lifetime: a single payment. Lifetime means access for the life of the courses: for as long as we offer FOCUSED courses, including courses we add later. It does not renew.

Automatic renewal. Monthly and Yearly plans renew automatically at the then-current price for your plan, charged to the payment method on file, until you cancel. We will tell you by email before any price change takes effect on your plan. A plan bought at a sale price renews at the regular price for that plan, unless the offer says otherwise.

Cancelling. You can cancel a Monthly or Yearly plan at any time from the Billing page of your account in the FOCUSED SketchUp Learn portal, or by emailing support@focusedsketchup.com. Your plan will not renew, and your access continues through the end of the period you have already paid for. When that period ends, your access to FOCUSED Pro, including every course, the Replay Video Vault, the guides, and the community, ends. If you rejoin later, you join at the prices in effect at that time.

Monthly plans started before November 10, 2026. These plans included a one-time access fee, charged with the first payment. It is not charged again while that membership stays active.

Individual courses bought on or after October 22, 2026

You can also buy an individual course on its own. An individual course is a single payment and gives you self-paced, lifetime access, for the life of the course, to that course's lessons and downloads. It does not include other courses, courses we add later, the Replay Video Vault, or the student community (see Section 7). You can join FOCUSED Pro at any time to add them.

Courses bought before FOCUSED Pro

If you bought an individual course, a bundle, or the All-Access Pass, you keep the access you bought: self-paced, lifetime access for the life of the course. You can start any time, take as long as you need, and revisit the lessons whenever you want. There are no completion requirements and no certificate of completion is issued. An All-Access Pass covers every course that was available on your purchase date, plus the FOCUSED 3D Library where it was included. A Future-Proof subscription gives you access to courses released while it is active, for as long as it stays active.

"Lifetime access" and "the life of the courses" mean access for as long as a course remains part of our active catalog. Software, plugins, and design workflows evolve, and from time to time we may retire a course that has become obsolete or that we no longer have the rights to distribute. If we retire a course, we'll notify enrolled students by email and, where possible, provide a successor course or replacement materials.

The FOCUSED 3D Library is available as a separate monthly or yearly membership, and was included with the All-Access Pass and certain bundles sold in the past. License terms for individual library packs apply to your use of those models.

4. Refund Policy

Our refund windows are based on the date of your order confirmation:

• FOCUSED Pro (Monthly, Yearly, and Lifetime): 14 calendar days from your first payment, no questions asked. This covers your first payment in full, including any one-time access fee charged with it. Later monthly or yearly renewal payments are not refundable; cancel before your next renewal date to stop future charges.
• Individual courses and bundles: 14 calendar days, no questions asked.
• All-Access Pass (past purchases): 3 calendar days, no questions asked.
• FOCUSED 3D Library and individual library packs: non-refundable.
• SketchUp extensions, extension subscriptions, team plans, extra storage, and FOCUSED AI credits: non-refundable, including renewals and unused credits. See Section 22.9.

To request a refund, email support@focusedsketchup.com from the address you used at checkout, before the applicable window closes. Refunds are issued to the original payment method, and a refunded FOCUSED Pro membership ends when the refund is issued. When FOCUSED Pro or a course is refunded, the FOCUSED Tools access and any unused FOCUSED AI credits that came with it are removed from your account.

Third-party software and licenses. If your purchase included a software license or third-party service that we bought on your behalf and delivered to you (for example, a Profile Builder license, a plugin license, or a paid SaaS seat), the actual cost we paid for that license or service will be deducted from your refund. The license or service itself is not returnable to the third-party vendor once activated, so this deduction is necessary to issue an otherwise valid refund.

If you purchased on a payment plan in the past and your refund request falls outside the window, any remaining scheduled payments are still due in full.

5. Payment

Payment is processed through our payment provider at checkout. Your plan, its price, and any renewal schedule are shown at checkout and confirmed in your receipt email.

Failed renewal charges. If a renewal charge for any subscription (including FOCUSED Pro, an extension subscription, a team plan, or extra storage), or a scheduled charge on a payment plan bought in the past, fails, we will retry the charge and notify you by email so you can update your payment method. If the failed balance remains unpaid for more than 7 calendar days, your access to the membership, course, extension, or other product covered by that charge will be locked until the outstanding balance is paid in full. You can pay the balance from the link in our emails or from the Subscriptions page of your account, and access returns once it is paid. If it does not, email support@focusedsketchup.com from the address on your account and we will restore your access. Locking access for non-payment does not cancel any remaining payment obligations under a payment plan.

You are responsible for keeping your billing information accurate and up to date.

6. Your Account

You are responsible for keeping your login credentials secure and for all activity on your account. If you believe your account has been compromised, contact us immediately.

Account sharing is a violation of these Terms. If we detect or have reasonable belief that an account is being shared, we may suspend or terminate access without refund.

7. The Student Community

FOCUSED Pro includes access to the student community inside the FOCUSED SketchUp Learn portal: a discussion forum, the member directory, map and leaderboard, and a comment thread on each lesson. Courses bought individually before October 22, 2026 also include community access.

Individual courses bought on or after October 22, 2026 do not include the community. You can read the comment threads on that course's lessons, but you cannot post, reply, or react to comments, and the forum, member directory, map, and leaderboard are not included. If you already had community access through an earlier course purchase or a FOCUSED Pro membership when you buy an individual course, you keep that access. Joining FOCUSED Pro adds community access.

Participation is optional. It is subject to the community guidelines posted at learn.focusedsketchup.com/guidelines, and we may remove content or suspend community access for anyone who violates them. Suspension of community access for a guidelines violation does not by itself remove your access to the course content you purchased. For FOCUSED Pro members, community access lasts as long as the membership is active.

By posting in the community you grant us a non-exclusive, royalty-free license to share, reproduce, and display your post in connection with the community and our marketing.

The private FOCUSED SketchUp Facebook group this community replaced was retired in September 2026. Posts from that group may appear in the portal community, attributed to the member who originally wrote them.

8. Reviews and Testimonials

If you submit a review, testimonial, or other feedback through any channel, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and quote that content in our marketing — with attribution to your first name and (if you provide it) your business or city.

9. Acceptable Use

You agree not to use the Products or the website to:

• Violate any law or third-party rights, including intellectual property rights.
• Harass, abuse, or threaten any person.
• Distribute malware or interfere with the security or operation of the website.
• Attempt to bypass paywalls, license checks, or security tools.
• Impersonate any other person or entity.

10. Intellectual Property

All Materials — including video lessons, written content, downloadable files, 3D models, templates, course branding, and the FOCUSED SketchUp marks — are owned by FOCUSED by John Kaplar LLC (FOCUSED SketchUp) and protected by copyright and other laws. Nothing in these Terms transfers ownership of any of our intellectual property to you.

11. Third-Party Tools and Software

Our courses reference and use third-party software (such as SketchUp, V-Ray, D5 Render, AI tools, and others). You are responsible for separately licensing any third-party software you use. We may earn affiliate commissions from third-party links; this never changes what we recommend.

Some Materials may include third-party 3D models, textures, or assets (for example, items sourced from 3D Warehouse). We do not claim ownership of those third-party assets and disclaim any warranty as to their suitability for commercial use. You are responsible for verifying licensing before using any third-party asset commercially.

12. No Guarantee of Results

Our Materials are educational. We do not guarantee any specific business, financial, or design outcome from using them. What you achieve depends on your effort, your prior skill, your market, and many factors outside our control.

13. Disclaimer of Warranties

The Products and the website are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Products will be uninterrupted, error-free, secure, or that they will meet your specific requirements.

14. Limitation of Liability

To the maximum extent permitted by law, FOCUSED SketchUp will not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Products, including lost profits, lost data, or business interruption. Our total liability for any claim relating to a Product is capped at the amount you paid for that Product in the six (6) months before the claim arose.

Some jurisdictions do not allow the limitation of certain damages, so parts of this section may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless FOCUSED SketchUp and its owners, employees, and contractors from any claims, damages, or costs (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Products, or your violation of any law or third-party right.

16. Service Availability

We may need to interrupt access for maintenance or to address security issues. We will try to schedule planned downtime outside peak hours but make no guarantee. We are not liable for any loss caused by downtime.

17. Termination

We may suspend or terminate your access to any Product at any time if you violate these Terms, including for credential sharing, redistribution of Materials, abuse of the refund policy, or chargebacks. Termination for cause does not entitle you to a refund.

You may stop using the Products at any time. Active subscriptions, including FOCUSED Pro Monthly and Yearly plans, can be cancelled at any time and will not renew at the next billing date; access continues through the end of the current paid period and then ends, as described in Section 3.

18. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of any Product after a change means you accept the updated Terms.

19. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. Any dispute that cannot be resolved between us in good faith will be submitted to binding arbitration in Loudoun County, Virginia, before a single arbitrator under the JAMS Streamlined Arbitration Rules. Each party bears its own costs. Intellectual-property claims may be brought in court instead of arbitration. The parties waive any right to a jury trial for arbitrable claims.

20. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later. These Terms — together with the Site Terms of Service and Privacy Policy — are the entire agreement between you and FOCUSED SketchUp regarding the Products. You may not assign your rights under these Terms; we may assign ours in connection with a sale or restructuring of the business.

21. Branded Content in the FOCUSED 3D Library

From time to time the FOCUSED 3D Library includes content that references, represents, or approximates products from real, third-party brands. This falls into three groups, referred to together as "Branded Content":

• Branded Models — 3D models that visually represent a real product (for example, Sub-Zero^® and Wolf^® appliances).
• Branded Materials — SketchUp materials named after a manufacturer's paint or finish colors (for example, Benjamin Moore^®, Sherwin-Williams^®, Farrow & Ball^®, and Stoffer Home Cabinetry^®).
• Branded Profiles and Resources — trim, moulding, and profile files that approximate a supplier's published millwork profiles (for example, Home Depot^® and TW Perry^®), including files intended for use with third-party extensions such as Profile Builder.

Branded Content is provided to library members as a convenience for use in design mockups, renderings, and client presentations.

How Branded Content was created. Each Branded Model was hand-modeled by us in SketchUp using product specifications, photographs, and dimensional information that the brand publishes for the public on its own website and other publicly available sources. Each Branded Material is our own approximation of a color, matched by eye from publicly published color images — we do not use, license, or reproduce any manufacturer's measured color data, spectral data, formulation, or color file. Each Branded Profile was drawn by us from publicly published profile drawings and photographs. We do not use, copy, redistribute, or derive any Branded Content from CAD files, BIM files, Revit families, SKP files, color databases, or any other digital design files supplied or licensed by the brand. No proprietary digital file from any brand is incorporated into any Branded Content.

No affiliation, endorsement, or partnership. FOCUSED SketchUp is not affiliated with, endorsed by, sponsored by, or in any way associated with Sub-Zero, Wolf, Benjamin Moore, Sherwin-Williams, Farrow & Ball, Stoffer Home Cabinetry, Home Depot, TW Perry, or any other brand, manufacturer, retailer, or supplier whose products may be represented in or referenced by the FOCUSED 3D Library. All product names, brand names, color names and numbers, profile designations, trademarks, trade dress, and logos are the property of their respective owners and are used only nominatively to identify the product, color, or profile a piece of Branded Content is intended to approximate. We claim no ownership of, and assert no rights in, any third-party brand's product design, colors, trademarks, or trade dress.

No guarantee of accuracy. Branded Content is provided "as is" for design-visualization purposes only. It represents our interpretation of a product, color, or profile, and it may be inaccurate. We do not guarantee, warrant, or represent that the dimensions, proportions, clearances, connection points, materials, finishes, color values, sheen, texture, profile shapes, or any other characteristic of any Branded Content match the actual physical product. Specifications and color ranges change, our content may not reflect the most current version of a product or color, and differences between our content and the real thing are expected.

Color will not match a physical sample. Branded Materials are not official colors and must not be treated as a color reference. Beyond our approximation itself, what you see depends on your monitor, its calibration, your operating system's color management, the lighting in your scene, and the render engine and settings you use — the same material will display differently on two machines. Before specifying, ordering, or presenting a color as a final selection, obtain a physical sample, drawdown, or fan deck chip from the manufacturer or an authorized retailer and confirm the color in the actual space.

You must verify before ordering, specifying, or fabricating. You agree to independently verify all dimensions, clearances, rough-opening requirements, electrical, plumbing, and ventilation specifications, profile shapes and dimensions, color selections, and any other attribute against the brand's official published specifications and physical samples before ordering a product, specifying it on a construction document, sending anything to a fabricator or millwork shop, presenting it as a final selection to a client, or relying on it for any real-world installation. Branded Content is a design-presentation tool, not a substitute for the manufacturer's spec sheet, color sample, or profile drawing.

Use at your own risk. Your use of any Branded Content is entirely at your own risk. Without limiting Sections 13 (Disclaimer of Warranties), 14 (Limitation of Liability), or 15 (Indemnification) above, FOCUSED SketchUp shall not be liable for any loss, cost, claim, delay, or damage of any kind — including ordering mistakes, mis-specified or mismatched colors, repainting or refinishing costs, fabrication or installation errors, rejected change orders, client refunds, or any direct, indirect, incidental, or consequential damages — arising from or related to your use of any Branded Content.

Indemnification specific to Branded Content. In addition to Section 15 above, you agree to defend, indemnify, and hold harmless FOCUSED SketchUp from any claim by a third party (including a brand owner, manufacturer, retailer, distributor, or end customer) arising from your use, modification, redistribution, or commercial exploitation of any Branded Content — including any claim of trademark infringement, copyright infringement, false endorsement, unfair competition, or design rights — where the claim arises from your specific use of the content rather than from our act of providing it.

Removal on request. If a brand owner believes a piece of Branded Content infringes its rights or otherwise objects to its inclusion in the FOCUSED 3D Library, the brand owner or its authorized agent may contact us at support@focusedsketchup.com and we will review the request in good faith and, where appropriate, remove or revise the content.

22. SketchUp Extensions, Online Services, Free Trials, and FOCUSED AI Credits

This section applies to our SketchUp extensions, including FOCUSED AI Rendering, FOCUSED Tools and every tool inside it (for example FOCUSED Profiles, Floor Plan to 3D, and Dummify), FOCUSED Scene Manager, the FOCUSED 3D Library Extension, and any extension we release later (each an "Extension"); to the online services that work with them, including the FOCUSED Projects app at projects.focusedsketchup.com, the client pages we host for you (for example on yourrenders.com), and your account at learn.focusedsketchup.com (the "Online Services"); and to FOCUSED AI credits ("credits"). Extensions, Online Services, and credits are Products under these Terms, so the rest of these Terms apply to them as well. Where this section and another section of these Terms disagree about an Extension, an Online Service, or credits, this section controls.

22.1 License

While your access is active, we grant you a personal, non-exclusive, non-transferable, revocable license to install and use each Extension your account has access to, on your own devices, for your own design work, within the device and seat limits of your plan. Each license is for one person, unless you bought a team plan with a seat for each person. Extensions are licensed, not sold, and we and our licensors keep every right in them that these Terms do not expressly give you. You may not:

• Share, lend, rent, resell, or sublicense an Extension, an Online Service, your sign-in, or your credits.
• Copy, modify, decompile, decrypt, disassemble, or reverse engineer an Extension, or make derivative works from it, except where the law expressly allows it despite this limit.
• Remove, disable, or work around sign-in, license checks, device limits, usage limits, credit charges, trial limits, location restrictions, or any other technical control.
• Use scripts, bots, or other automated means to call our Online Services or AI features outside the normal use of the Extensions, or put an unreasonable load on them.
• Use an Extension, an Online Service, or their results to build, train, or benchmark a competing product, service, or AI model.
• Try to extract the prompts, instructions, model settings, keys, or source code behind our AI features.

22.2 Accounts, Sign-In, and License Checks

Extensions need a FOCUSED SketchUp account, and an internet connection to sign in, check your access, and use online and AI features. They check your access with our servers from time to time. If an Extension cannot reach us for an extended period, or your access has ended, been locked, or been refunded, paid features stop working until a check succeeds. We may limit how many devices or SketchUp installations can be signed in to one account at the same time.

22.3 SketchUp and Compatibility

Extensions are add-ons for Trimble SketchUp. You need your own valid SketchUp license, bought separately from Trimble; it is never included in anything we sell. FOCUSED SketchUp is not affiliated with, endorsed by, or sponsored by Trimble Inc., and SketchUp is a trademark of Trimble Inc. We support the SketchUp versions and operating systems listed for each Extension, and we do not promise that an Extension will work with every SketchUp version, operating system, computer, graphics card, or other extension. Trimble can change SketchUp in ways that stop an Extension from working, and an update from us may take time or may not be possible. We may require you to install an update to keep using an Extension.

22.4 Subscriptions, Plans, and Automatic Renewal

• Plans. Paid Extensions and Online Services are sold as monthly or yearly subscriptions unless the checkout page says otherwise. The current plans, prices, credit allowances, storage limits, and features are shown on each product's page and at checkout, and are confirmed in your receipt.
• Automatic renewal. Every subscription renews automatically at the end of each billing period and is charged to the payment method on file, until you cancel. By subscribing, you authorize these recurring charges. We may email you a reminder before a renewal, but you are responsible for cancelling in time whether or not you receive one.
• Cancelling. You can cancel at any time from the Subscriptions page of your account at learn.focusedsketchup.com, or by emailing support@focusedsketchup.com. Cancelling stops the next renewal, and your access continues through the end of the period you have already paid for. When that period ends, the paid features stop working, and projects, client pages, and other content that need a paid plan become unavailable. If a payment is overdue when you cancel, the subscription ends right away.
• Price changes. We may change the price of any subscription, including for current subscribers. We will email you at least 30 days before a new price applies to your plan, and it takes effect at your first renewal after that notice. If you do not want to pay the new price, cancel before that renewal. Renewing at the new price means you accept it.
• Upgrades, seats, and add-ons. Changes to a monthly plan, its seats, or extra storage are prorated. On a yearly plan, anything you add is charged for the rest of the plan year, and anything you lower or remove during the year earns no refund or credit; the new amount applies from your next renewal. You cannot lower seats or storage below what is currently in use.
• Failed payments. Section 5 applies: we retry the charge and email you, and if it is still unpaid after 7 calendar days, your access is locked until the balance is paid.

22.5 Team Plans

The person who buys a team plan (the "owner") is responsible for every charge for every seat, and for how the team's members use the Products. The owner, and any admins the owner appoints, can invite and remove members, change seats, and buy credits. Each seat is for one named person and cannot be shared. Credits and storage on a team plan belong to the team and are shared by its members. A member who leaves or is removed takes no team credits with them and loses access to projects, clients, and other content shared with the team, which stays with the team or passes to the person the owner or an admin chooses. Team plans do not include a free trial.

22.6 What Is Included With FOCUSED Pro and Other Plans

While a FOCUSED Pro membership is active, it includes the paid FOCUSED Tools extension and a monthly allowance of FOCUSED AI credits, as shown on the FOCUSED Pro page. For a Lifetime membership, this means for as long as we offer FOCUSED Tools. FOCUSED AI Rendering, FOCUSED Projects plans, and the FOCUSED 3D Library are separate subscriptions and are not included in FOCUSED Pro. FOCUSED Scene Manager comes inside FOCUSED Tools and FOCUSED AI Rendering: its basic features are free, and its full features are unlocked by a paid FOCUSED Tools subscription, a FOCUSED AI Rendering plan, or an active free trial of either. When the membership, plan, or trial that unlocked a feature ends, is refunded, or is locked, that feature, and any credit allowance that came with it, ends too.

22.7 Free Trials

• The offer. We may offer a free trial of some Extensions, for example a 7-day free trial of FOCUSED Tools, or a free trial of FOCUSED AI Rendering that ends after 7 days or when its trial credits are used up, whichever comes first. The length, credits, and features of each trial are shown when you start it. We may change or withdraw any trial offer at any time, and trials are not available everywhere (see Section 22.16).
• One per person. Each trial is available once per person, and only to an account that has not already had that Product or its trial. Opening extra accounts, using someone else's details, or any other way of getting more than one trial violates these Terms, and we may end the trials and accounts involved.
• No automatic charge. Unless the trial says otherwise when you start it, a free trial does not ask for a payment method and does not turn into a paid subscription by itself. When it ends, the paid features lock and you decide whether to subscribe.
• Trial credits. Credits and anything else given with a trial have no cash value, cannot be transferred, and expire when the trial ends. Credit packs cannot be bought during a trial. Features that need a paid plan, such as client pages, stop working when the trial ends.
• Try before you buy. Trials and free versions are provided free of charge, "as is," so you can decide whether a Product suits you, your computer, and your SketchUp version before you pay. This is one reason paid purchases are non-refundable (Section 22.9).

22.8 FOCUSED AI Credits

• What credits are. FOCUSED AI credits are a prepaid, limited license to use the AI features in our Extensions and Online Services, such as renders, videos, upscales, Floor Plan to 3D, and Profile from a picture. Each account (or team) has one balance, spent across every Extension that uses AI. Credits are not money, a deposit, a gift card, or a stored-value account. They have no cash value, earn no interest, and cannot be sold, transferred, exchanged for cash or other products, or moved to another account, except within a team as Section 22.5 describes.
• How you get them. Credits come as a recurring allowance with some plans, as credit packs you buy, or as free promotional grants (for example, a welcome grant with FOCUSED Tools, a monthly grant with FOCUSED Pro, or a starter grant when you buy a course). Amounts are shown on the product page or on the AI credits page of your account, and they may change. Some credit packs are sold only with an active plan.
• Expiration. Plan allowances and promotional grants expire. Unless the product page says otherwise, a monthly plan's credits expire two months after they are granted, a yearly plan's credits expire at the end of that plan year, and promotional credits expire on the date shown in your account. Credits bought in packs do not expire while your account is in good standing and we offer services that use them. The credits that expire soonest are used first. Expired credits are gone and are not refunded or replaced.
• What an action costs. The number of credits an action costs is shown in the Extension or on your AI credits page before you run it, or as an estimate where the final amount depends on the work. We may change credit costs at any time, including when an AI provider changes its prices or models. For an estimated action, we may hold the highest likely amount when it starts and return the difference when it finishes.
• Failed actions. If an action fails to produce a result because of an error on our side or our AI provider's side, or because a provider refuses the request, the credits for it are returned to your balance automatically. That is the only remedy for a failed action. Credits are returned to your balance, never to your payment method. A result that finishes but that you do not like, that does not match what you wanted, or that contains mistakes (see Section 22.10) is not a failed action, and its credits are not returned.
• Corrections. We may correct mistakes in a credit balance, including removing credits added in error.
• When access ends. Credits stay on your account until they expire, but you can spend them only on features your account currently has access to. Credits are forfeited, without refund, if your account is terminated for violating these Terms, if the purchase or grant they came with is refunded or charged back, or if they were obtained through fraud or abuse of a trial or promotion.
• If we stop. If we permanently stop offering every service that uses credits, we will give you at least 30 days' notice so you can use the credits you have.

22.9 No Refunds for Extensions, Subscriptions, or Credits

Every purchase of an Extension, an Extension or Online Service subscription, or FOCUSED AI credits is final and non-refundable. This includes:

• The first payment and every renewal of any Extension or Online Service subscription, monthly or yearly, including FOCUSED AI Rendering plans, FOCUSED Tools, the FOCUSED 3D Library membership, team plans and seats, and extra storage.
• Credit packs, and any unused, expired, or forfeited credits.
• Any partial period, unused time, or unused feature after you cancel, downgrade, or remove seats or storage.
• A renewal you forgot to cancel, a Product you did not use, AI results you are unhappy with, or an Extension that does not work with your SketchUp version, computer, or other extensions.
• Access that ended or was locked because you violated these Terms or did not pay.

We offer free trials and free versions so you can try before you buy, and digital products and AI processing are delivered and used the moment you start. For these reasons we do not give refunds or credits for these purchases, except: (a) where the law that applies to you requires a refund and does not allow that right to be waived; (b) to correct a billing error on our side, such as a duplicate charge; and (c) the automatic return of credits for failed actions described in Section 22.8. Any other refund we choose to give is a one-time courtesy and does not change this policy.

By using an Extension, an Online Service, or credits right after you buy, you ask us to start providing them immediately and, where the law allows, you agree that any right to withdraw from or cancel the purchase for a refund ends once that use has started.

The refund windows in Section 4 apply only to FOCUSED Pro and courses. They do not extend to an Extension, a subscription, or credits, even where FOCUSED Pro includes them.

Chargebacks. If you dispute a valid charge with your bank or card issuer instead of contacting us, we may suspend your access to every Product and hold your credits while the dispute is open, and end that access and forfeit those credits if the charge is reversed.

22.10 AI-Generated Results

• How AI features work. AI features send your inputs, such as model exports, scene pictures, floor plans, photographs, text, and settings, to third-party AI providers, which generate results automatically. No person at FOCUSED SketchUp reviews a result before it reaches you. AI providers, their models, and their safety filters may change, be replaced, or be withdrawn at any time, and the same input can give different results at different times.
• Results can be wrong. AI output is unpredictable. A result may be inaccurate, incomplete, distorted, or inconsistent with your model, including wrong dimensions, geometry, materials, colors, lighting, products, fixtures, or text, and objects that were added or left out. Floor Plan to 3D and any other feature that builds, measures, or changes a model produces a draft for design visualization only; walls, measurements, levels, openings, roofs, and other details may be wrong.
• Not professional services. Nothing an Extension produces is an architectural, engineering, structural, code-compliance, or other professional service, or a substitute for one. Do not rely on any result for construction, permits, fabrication, ordering, pricing, or installation without checking every dimension and detail yourself against the source drawings, the site, and the manufacturer's specifications.
• Ownership. As between you and us, you own your inputs and, to the extent the law allows, the results generated for you, and you may use them commercially, including with your clients. We do not promise that a result can be protected by copyright, that it is unique (other people may receive similar results), or that it does not resemble or infringe someone else's work, trademark, or product. You are responsible for how you use every result.

22.11 Inappropriate or Offensive Results

Because results are generated automatically by third-party AI models, an AI feature may occasionally produce content that is inappropriate, offensive, objectionable, biased, explicit, disturbing, or otherwise unsuitable, even when your inputs and settings were appropriate. We do not create, control, review, or endorse any result. FOCUSED SketchUp is not responsible or liable for any render, image, video, model, text, or other result generated through our Extensions or Online Services, including any result that is inappropriate, offensive, or objectionable, or for any loss, harm, embarrassment, damage to reputation, lost client, or claim that arises from it.

You use AI results at your own risk, and you alone are responsible for reviewing every result before you save, share, publish, send, or present it to a client or anyone else, including on a client page. If you receive a result like this, do not share it; delete it and tell us at support@focusedsketchup.com so we can look into it. We will review your report in good faith. A report does not entitle you to a refund, although we may return the credits for that result at our discretion.

22.12 Your Inputs and Acceptable Use of AI Features

You are responsible for everything you upload, enter, or generate. You confirm that you own, or have permission to use, every input, including client plans, photographs, logos, product images, and your clients' names and email addresses, and that using them with our Products does not break any law, contract, or duty of confidentiality. You agree not to use AI features or Online Services to create, upload, or share content that:

• Is sexually explicit, or involves minors in any sexual or harmful way.
• Shows a real, identifiable person without their permission, impersonates a person or business, or is meant to defraud or deceive anyone.
• Is hateful, harassing, threatening, violent, or defamatory.
• Infringes anyone's copyright, trademark, privacy, publicity, or other rights.
• Is illegal or promotes illegal activity.
• Tries to get around our or an AI provider's safety filters, including through prompt injection or "jailbreak" techniques.

You also agree to follow the usage policies of the AI providers we use. We may refuse, block, or remove any input or result, and suspend or end your access to AI features or to your account, without refund, if we believe this section has been broken.

22.13 Your Files, Client Pages, and Storage

• What you let us do with your files. You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, and display your inputs and results, and to send them to our service providers (including AI providers), only as needed to provide, secure, troubleshoot, and improve the Products. We will not use your renders or projects in our public marketing without your permission.
• Client pages and sharing. If you publish a client page, share a project, or email clients through the Online Services, you are responsible for its content, for who you share it and its password with, for how your clients use it, and for having your clients' permission to add their contact details and email them. Your clients are your customers, not ours. We are not a party to your agreements with them and are not responsible for their comments, approvals, or any dispute between you and them.
• Storage. Each plan has a storage limit. Temporary files uploaded for processing are deleted automatically after a short time. When a paid plan ends, for any reason, the files stored under it become unavailable, and we may delete them at any time after that without notice. We have no obligation to keep them for any period, so download anything you want to keep before your plan ends. Keep your own backups: we are not liable for lost, corrupted, or deleted files, renders, or projects.
• Your SketchUp models. Extensions change SketchUp models when you use them. Save often, keep backups, and check the result before you save over your work. We are not liable for lost or damaged models, or for the time spent recovering them.

22.14 Changes to Extensions

Extensions and Online Services change over time. We may add, change, rename, move between Products, or remove tools, features, AI models, credit costs, limits, and supported SketchUp versions, and we may release features as previews, betas, or "coming soon" items that may change or never ship. A subscription gives you access to the Product as it is during your subscription; it does not promise any particular future tool, feature, or update, even where we describe our plans. We may discontinue an Extension or Online Service. If we discontinue one you pay for, we will give you at least 30 days' notice and stop charging you for it.

22.15 Information Extensions Send Us

To work, Extensions send us information such as your sign-in, device and SketchUp version details, license checks, the features you use, your credit use, and error reports when something goes wrong (with personal folder names removed). Our Privacy Policy explains how we handle it.

22.16 Where Extensions Are Available

We comply with U.S. sanctions and export laws and with the rules of our payment providers. Extensions, free trials, free credits, and Online Services are not available in, and may not be downloaded to, used in, or exported to, the countries and regions where we restrict them, including Cuba, Iran, North Korea, Russia, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine, and they are not available to anyone on a U.S. government restricted-party list. You confirm that you are not located in those places or on those lists, and that you will not use a VPN or other means to get around this restriction. We may refuse or end access, without refund, where we believe this applies.

22.17 Warranties and Liability for Extensions

Sections 13 (Disclaimer of Warranties), 14 (Limitation of Liability), and 15 (Indemnification) apply in full to Extensions, Online Services, credits, and AI results. In addition, Extensions, free versions, free trials, free credits, and AI results are provided "as is" and "as available," with all faults, and we do not warrant that they will be accurate, error-free, uninterrupted, compatible with your setup, or suitable for your needs, or that any AI provider or model will remain available. For any claim about a free Extension, a free trial, or free credits, our total liability is limited to fifty U.S. dollars (US $50). Your indemnity under Section 15 also covers claims arising from your inputs, from your use, sharing, or publishing of AI results, and from your client pages and your dealings with your clients.

23. Contact

Questions about these Terms or your account: support@focusedsketchup.com.