Privacy Policy

Collecting Personal Information

This privacy policy describes how FOCUSED by John Kaplar LLC, doing business as FOCUSED SketchUp ("we," "us," "our"), handles personal information. When visiting focusedsketchup.com, the site gathers data about your device, interactions, and purchase information. Additional details may be collected if you contact customer support. "Personal Information" refers to any data that uniquely identifies an individual.

Device Information

• Collected data: Web browser version, IP address, time zone, cookie information, viewed products or sites, search terms, and interaction patterns.
• Purpose: To properly display the site and analyze usage patterns to enhance the platform.
• Collection method: Automatic collection through cookies, log files, web beacons, tags, or pixels when you access the site.
• Sharing: Information is shared with payment processor Stripe.

Order Information

• Collected data: Name, billing and shipping addresses, payment details (including credit card numbers), email, and phone number.
• Purpose: To deliver products and services, process payments, arrange shipping, send confirmations, communicate with you, detect fraud, and provide marketing based on your preferences.
• Collection method: Information you provide directly.
• Sharing: Shared with Stripe for payment processing.

Customer Support Information

• Collected data: Name, billing address, shipping address.
• Purpose: To provide customer assistance.
• Collection method: Information you provide.
• Sharing: Provided to Stripe and Zendesk.

Extension Error Reports

• Collected data: When one of our SketchUp extensions (such as the FOCUSED 3D Library) hits an error, it sends us a report with the error message, the part of the extension involved, the extension and SketchUp versions, your operating system, and, if you are signed in, your account. File paths in a report have your Windows or Mac username removed first. No model content is sent.
• Purpose: To find and fix problems in the extensions, and to alert us when many members hit the same error at once.
• Collection method: Sent automatically by the extension, limited to a small number of reports per session.
• Sharing: Not shared with third parties.

Sharing Personal Information

The site shares your data with service providers necessary to fulfill contracts. WordPress and GoDaddy power the online store; details on GoDaddy's practices are available at their privacy page. Information may be disclosed to comply with laws, respond to legal requests, or protect rights.

Behavioral Advertising

Google Analytics helps us understand customer behavior; opt-out instructions are provided. The site shares information about your usage, purchases, and ad interactions with advertising partners through direct sharing or cookies and similar technologies.

Opt-out options are available for:

• Facebook
• Google
• Bing
• Digital Advertising Alliance portal

Using Personal Information

The site uses your data to offer products, process payments, fulfill orders, and keep you informed about new products, services, and offers.

Cookies

Cookies are small files downloaded to your device to enhance browsing by remembering actions and preferences. The site uses functional, performance, advertising, and social media cookies. Session cookies expire when you stop browsing; persistent cookies remain 30 minutes to two years.

You can manage cookies through your browser settings, though this may limit site functionality. Blocking cookies doesn't completely prevent information sharing with advertising partners.

Do Not Track

The site does not alter data collection practices in response to "Do Not Track" browser signals due to lack of industry standards.

Changes

This privacy policy may be updated to reflect changes in practices or legal and regulatory requirements.

Contact

Address: FOCUSED by John Kaplar LLC (dba FOCUSED SketchUp), Leesburg, VA 20176, United States
Email: support@focusedsketchup.com